Terms &

Conditions

as at 5th February 2019

  • Quotes are valid for 30 days only.
  • This quote does not cover any fees associated with external providers (eg Eway, PayPal). The client must pay these fees to the provider.
  • This quote does not cover the cost of templates, domain names, hosting or SSL certificates.
  • Payment of a deposit is required for work to commence.
  • Payment of a deposit is considered acceptance of these terms.
  • Payment for subsequent invoices is required within 14 days of date of invoice.
  • Payments more than 30 days overdue may be subject to a 3% late fee.
  • Payments more than 60 days overdue may be referred to a debt collector. If the account is referred to a debt collector the client will be liable for all costs associated with recovering the debt.
  • Design is limited to two concepts.
  • The client may choose to end this agreement at any time with 7 days’ notice. Stages that are complete or have commenced (deposit, design, beta and completion) will be payable by the client.
  • The cost of stock photos is not included in this quote. If they are required you will be advised of the cost prior to them being purchased.
  • Content must be supplied in an electronic format. Hand written or dictated material will incur additional fees.
  • Content entry is limited to that which is specified in the quote. Additional content will incur additional fees.
  • Content ideally should be supplied at the commencement of the project. If this is not possible, then content must be supplied before the commencement of the web development (build) stage. 
  • Content creation is not included in this quote.
  • Product entry must be supplied in a CSV/Excel file with images correctly named.
  • Lists for email software must be provided in a CSV/Excel file.
  • After any stage, if a response from the client is not received within 14 days the stage will be billable and the next stage may commence.
  • Work on subsequent stages may be delayed if invoices are not paid promptly.
  • Payment of the final invoice may be requested prior to launch of the website. 
  • On completion your site may feature in the portfolio section of both the website designer and the website developer and a small link back to these websites may be placed in the footer of your website.
  • For the first month after the site is completed minor modifications and adjustments are included free of charge. Major modifications or additions will need to be quoted separately.
  • For Internet Explorer (IE) users, websites are only developed and tested against IE 10+. Older versions are no longer supported. Google Chrome, Safari, Firefox and Opera are all tested.
  • As of 1st February 2018 rates will increase to $90 / hour. Content entry and adjustments made after the first month that the website is live after this date will be charged at an hourly rate as per the following schedule:
    • First hour or part thereof in a calendar month - $90
    • 60+ minutes - $90/hour
    • Emergency / Rush Rates - $110 / hour
  • The hourly rate may be altered at any time. You will be advised via email of any increases in rates.
  • Invoices for website maintenance etc will be billed at the beginning of the calendar month for the previous month.
  • Clients who are slow to pay bills may be subject to a ‘bond’.